Terms of use

1. Introduction

These Property.new Buyer Terms ("Buyer Terms") govern your use of Property.new ("the Service"), the buyer-facing real estate marketplace operated by Cladbe Platforms LLP ("Cladbe", "we", "us", or "our"), a limited liability partnership incorporated under the Limited Liability Partnership Act, 2008, with its registered office at Tulsi Nagar, Bareilly, Uttar Pradesh – 243006, India.

Property.new is accessible at www.property.new and via the Cladbe mobile application. The Service helps you discover, evaluate, and enquire about real estate projects across India, and where you choose to proceed, submit an Expression of Interest ("EOI") and pay Token Money toward a specific unit.

By accessing or using Property.new, you confirm that you have read, understood, and agree to be bound by these Buyer Terms, our Property.new Buyer Privacy Notice, Property.new Buyer Cookie Notice, and Property.new Buyer Refund & Cancellation Policy. These four documents together govern your use of Property.new as a buyer. If you do not agree to these Buyer Terms in their entirety, please do not use the Service.

2. Definitions

In these Buyer Terms, the following capitalised terms carry the meanings set out below. Other defined terms used in these Buyer Terms but not defined here carry the meanings given to them in the Master Terms of Use available at cladbe.com/terms.

3. Who Property.new Is and Isn't

3.1 What We Are

Property.new is a real estate marketplace and information platform. Projects appear on Property.new through more than one route: some are compiled from publicly available records (such as State RERA registries and Development Authority portals for government housing schemes), and others are onboarded directly by Builders who bring their projects to the platform. A project may therefore appear on Property.new whether or not any prior public listing of it existed.

Where a project is required by law to be registered under the Real Estate (Regulation and Development) Act, 2016, a listing for it will reference that registration. Not all real estate is subject to mandatory RERA registration — registration requirements depend on factors such as project size, unit count, construction status, and applicable State rules and exemptions. You should verify the registration status and details of any project directly with the applicable State RERA Authority and the Builder before transacting.

Cladbe operates Property.new as an intermediary within the meaning of Section 2(1)(w) of the Information Technology Act, 2000, and claims the benefit of safe harbour protection under Section 79 of the IT Act in respect of third-party content displayed on the Service.

3.2 What We Are Not

Property.new is not a real estate developer, promoter, broker, financial advisor, or legal advisor. We do not own, develop, build, sell, lease, or guarantee any of the projects listed on the Service. We do not represent the Builder, and the Builder does not represent us. All commercial, contractual, and possession obligations relating to your purchase are between you and the Builder.

We do not provide investment advice, property valuation, or assurance of return on investment. Any market data, price trends, or comparative analytics shown on Property.new are for informational purposes only and do not constitute a recommendation to transact.

4. Account Creation, Sign-In, and KYC

4.1 Anonymous Browsing

You may browse Property.new without creating an account. Anonymous browsing covers the homepage, project search and filter tools, most project listing pages, Government Scheme listings, and read-only access to the Property.new AI Assistant.

4.2 When Sign-In Is Required

You must sign in to access the following features:

• Saving favourites, comparison lists, or alerts;
• Contacting a Builder or Channel Partner through the Service;
• Submitting an Expression of Interest (EOI);
• Paying Token Money or any other amount through the Service;
• Viewing Trust Score and Verified-listing details;
• Participating in any Flash Sale, Limited-Time Inventory Sale, or other time-bound campaign;
• Viewing Mortgage Buyability Calculator results;
• Accessing the My Home App and post-purchase services.

4.3 How Sign-In Works

Property.new uses mobile phone number with one-time password (OTP) verification as the sole sign-in mechanism. We collect your phone number to (a) ensure you are an actual KYC-verified user and not an automated bot, (b) communicate transactional updates to you, and (c) connect you with the fulfillment channel — Builder, authorised Channel Partner, or Experience Centre team — that handles your enquiry or EOI.

Single-sign-on through Google, Apple, Facebook, or any other third-party identity provider is not offered on Property.new. This is deliberate — phone-OTP verification provides a stronger baseline of identity confidence for property transactions, where the financial stakes are high.

4.4 What We Collect, When

We collect identity information from you in stages, only as required for the next step you choose to take:

Refer to the Property.new Buyer Privacy Notice for full detail on what we collect, why, and how we handle your personal data.

4.5 Account Responsibility

You are responsible for keeping your registered phone number current and for safeguarding access to the device that receives OTPs. You agree to (a) provide accurate, current, and complete information at the time of EOI submission and Token Money payment; (b) promptly update your information if it changes; (c) not impersonate any other person or use another person's phone number; (d) immediately notify us at grievance@property.new if you suspect unauthorised access to your account, so we can act on a potential security incident under our DPDPA breach-response process.

4.6 Eligibility

To submit an Expression of Interest, make any payment, or transact through Property.new, you must be at least eighteen (18) years of age and competent to contract under the Indian Contract Act, 1872. Minors (individuals under 18) may browse Property.new and explore project information — we recognise that children often have a meaningful voice in family property decisions — but cannot create transactional accounts, submit EOIs, or make payments. Where a property is being purchased in the name of a minor, the legal guardian must create the account in the guardian's own name, with the guardian bearing full contractual responsibility under these Buyer Terms.

5. How Property.new Works

5.1 Browsing and Search

Property.new lets you search and filter real estate projects by location, configuration, budget, possession timeline, developer, RERA status, and other parameters. Search results display project listings carrying different verification levels, each indicating how much the listing has been confirmed and how much you should independently verify (see Section 6).

5.2 Submitting an Expression of Interest (EOI)

When you find a project of interest, you may submit an EOI. The EOI is a formal, digital indication of your interest in purchasing a specific unit. Submitting an EOI does not create a binding contract to purchase. The binding contract is the Builder-Buyer Agreement, which you sign directly with the Builder after EOI confirmation.

When you submit an enquiry or EOI, you are making a request to Cladbe to help you find and buy property. You are not enquiring directly to the Builder. On receiving your request, Cladbe routes your details (name, phone, email, requirement, budget, EOI value, source listing, attribution timestamp) to whichever fulfillment channel — the Builder, an authorised Channel Partner, the Cladbe Experience Centre team, or a combination of these — is best positioned to help you. This routing is not limited by the claim status of the listing, and the party who assists you may help you with the project you enquired on and with comparable or alternative projects matching your requirement. Where a Channel Partner or the Experience Centre team is the party assisting you with a booking, they will also receive the KYC documentation needed to assess and process that booking. By submitting an enquiry, you consent to this routing and handling; if you do not want your details shared with these fulfillment channels, please do not submit an enquiry — you can still browse Property.new.

5.3 Token Money and Unit Blocking

Where the project supports digital unit blocking, you may proceed to pay Token Money toward a specific unit. Token Money payment is processed by an RBI-licensed Payment Aggregator, with funds routed either to the Builder's RERA-compliant project account (under Section 4(2)(l)(D) of RERA) or to an escrow account, depending on the project structure.

5.4 Convenience Fee

Property.new charges a non-refundable Convenience Fee per online unit blocking or EOI submission, as a technology infrastructure fee distinct from the Token Money payable to the Builder. The Convenience Fee amount is disclosed clearly at the time of the relevant transaction, before you confirm payment. The Convenience Fee is non-refundable in all circumstances, including where the Builder declines your EOI.

5.5 Other Fees Charged by Builders or Development Authorities

Beyond Token Money and the Convenience Fee, Builders frequently charge separate fees at various stages of the transaction — application fees, processing fees, documentation or legal scrutiny fees, and loan-processing fees where you opt to use the Builder's tied lender. Development Authorities charge separate application fees, registration fees, and Earnest Money Deposit (EMD) on Government Scheme listings.

These third-party fees are paid directly to the Builder or to the relevant Development Authority — not to Cladbe. Cladbe does not collect, hold, route, or refund these fees. Their amount, applicability, and refundability are governed by the Builder's project-specific terms or the Development Authority's scheme rules, which are typically structured as non-refundable. The Builder or Authority is required to disclose all such fees to you in writing before you pay; please read those disclosures carefully and confirm what is and is not refundable before making any payment.

5.6 What Happens After EOI

After you submit an enquiry or EOI, the fulfillment channel handling your request — the Builder, an authorised Channel Partner, or the Cladbe Experience Centre team — will contact you to assist with your property requirement. Your request may be accepted (subject to availability, pricing confirmation, and KYC), countered, or declined. Where an EOI is declined, Cladbe will instruct the Payment Aggregator to refund the Token Money you paid, subject to the project-specific terms displayed at the time of payment. Cladbe's role in such refunds is limited to instruction and orchestration through the Payment Aggregator framework.

Where the Builder accepts your EOI, you will proceed to execute a Builder-Buyer Agreement with the Builder directly. Cladbe is not a party to the Builder-Buyer Agreement. From that point onward, all commercial, contractual, and possession matters are governed by the Builder-Buyer Agreement and applicable RERA provisions, and are between you and the Builder.

6. Listing Verification Levels

Not all listings on Property.new carry the same level of confirmation. To help you judge how much to rely on a listing and how much to verify independently, listings are presented at one of the following levels.

6.1 Listed (Information) Listings

These listings present project information that has been compiled from publicly available records and other sources, and has not been confirmed by the Builder. They are intended to help you discover projects. Cladbe does not warrant the accuracy, completeness, or currency of such listings beyond reasonable care, and you should verify all details independently with the Builder and the applicable State RERA Authority before acting on them.

6.2 Verified Listings

These listings have been confirmed by the Builder, who has provided project content and details, and may include confirmed availability, richer media, a Trust Score, and additional features such as instant booking or pre-approval workflows where available. A Verified status reflects that the Builder has confirmed the listing at the time of display; it may be removed if that confirmation is no longer current. Verified status indicates Builder confirmation only — Cladbe does not independently verify or endorse the underlying project content.

6.3 Government Scheme Listings

These listings present statutory government housing scheme offerings sourced from official Development Authority portals (such as DDA, YEIDA, and NOIDA Authority). They serve discovery purposes only — Cladbe does not represent any Development Authority, does not process applications, allotments, or payments for such schemes, and routes interested buyers to the official portal of the relevant Authority for application and transaction handling.

Application fees, registration fees, EMD, and other charges levied by a Development Authority for scheme participation are paid directly to the Authority through its official portal, are governed entirely by the Authority's scheme terms, and are typically non-refundable. Cladbe has no role in collecting, holding, processing, or refunding such fees, and bears no responsibility for the outcome of any Authority allotment process.

6.4 Promoted and Featured Listings

Some listings on Property.new are promoted. Builders may pay for promotional visibility — for example, featured placement, homepage spotlight, or sponsored positioning. Promotion works in two ways: (a) promoted listings may appear in dedicated promotional slots; and (b) payment may improve a listing's position or prominence in search and browse results. In every case, promoted listings are clearly labelled — for example as "Featured", "Sponsored", or "Promoted" — so you can always tell paid placement from ordinary results.

Promotion is a commercial arrangement and nothing more. A promoted or featured listing is not necessarily more verified, more reliable, or endorsed by Cladbe, and promotion is available across listing verification levels — meaning a promoted listing may still be a "Listed" (unconfirmed) listing rather than a Verified one. Promotion affects only visibility and placement; it does not change a listing's verification level, and it is not a recommendation by Cladbe to transact. You should apply the same independent verification to a promoted listing as to any other, and check its verification level (Section 6.1–6.3) before relying on it.

Cladbe also advertises projects and the Property.new platform on third-party channels — including search engines and social media platforms such as Google, Meta, and LinkedIn — to help buyers discover listings. How we use cookies and similar technologies in connection with this advertising, and how you can control it, is explained in the Property.new Buyer Cookie Notice and the Property.new Buyer Privacy Notice.

7. Your Use of the Service

7.1 Permitted Use

You may use Property.new for your personal, non-commercial purpose of evaluating, enquiring about, and where you choose, transacting in real estate, where you have a bona fide interest as a prospective Buyer. This permission does not extend to commercial exploitation of the Service or its content.

7.2 Prohibited Conduct

You must not:

• Use, copy, redistribute, retransmit, scrape, harvest, or commercially exploit any listing, project information, photograph, render, brochure, video, or other content displayed on Property.new for any purpose other than your personal, non-commercial evaluation of a specific real estate transaction in which you have a bona fide interest;
• Use the Service to build a competing product, benchmark our Service against competitors, or aggregate our listing data into a third-party product;
• Submit false, misleading, or impersonated EOIs, or use the Service to test, manipulate, or interfere with Builder pricing, lead allocation, or inventory systems;
• Submit content that is unlawful, defamatory, obscene, hateful, infringes third-party intellectual property, violates any other person's privacy, or breaches applicable advertising or consumer protection law;
• Use any automated system, bot, scraper, crawler, or off-the-shelf data extraction tool to access, monitor, or copy any part of the Service, except for publicly indexable content via standards-compliant search engine crawlers;
• Reverse-engineer, decompile, disassemble, or attempt to derive the source code or underlying structure of the Service;
• Exceed reasonable usage thresholds (search frequency, API call rates, message volumes) communicated by Cladbe from time to time, or use the Service in a manner that imposes disproportionate burden on platform infrastructure.

7.3 Account Suspension

Cladbe reserves the right to suspend or terminate your account, with or without notice, where we reasonably believe you have violated these Buyer Terms, are engaged in fraudulent or illegal activity, or are using the Service in a manner that causes harm to other users, Builders, or Cladbe. Where Cladbe terminates your account for cause, any pending refunds will be processed in accordance with the Property.new Buyer Refund & Cancellation Policy, and no further refunds or compensation are payable.

8. Listing Data and Marketing Material Disclaimers

8.1 Personal, Non-Commercial Use of Listing Data

All project information, photographs, renders, brochures, videos, floor plans, area calculations, prices, and other content displayed on Property.new is licensed to you for your personal, non-commercial evaluation of a specific real estate transaction in which you have a bona fide interest. You may not copy, redistribute, retransmit, store, archive, or commercially exploit this content for any other purpose. This restriction applies to manual extraction as well as to automated systems and aggregator services.

8.2 Marketing Materials Are Indicative

Computer-generated images, walkthroughs, renders, artist's impressions, brochures, floor plans, and interactive plans displayed on Property.new are indicative only and may differ from the actual built form. Photographs marked as "stock image" or unmarked third-party visuals are illustrative and not representative of any specific project, unit, or amenity.

8.3 Subject to Change

Design, specifications, layouts, amenities, area calculations, prices, payment plans, and possession timelines displayed on Property.new are subject to change without prior notice and are governed by the final Builder-Buyer Agreement and the sanctioned plans approved by the applicable RERA. You are advised to verify all material details with the source RERA registry and the Builder before entering into any transaction, and are deemed to have done so prior to any payment or commitment made through the Service.

8.4 Carpet Area Disclosure

Where project area is displayed on Property.new, Carpet Area shall mean the net usable floor area of the apartment as defined under Section 2(k) of RERA. Where super built-up area or other area metrics are displayed alongside Carpet Area, you are advised to confirm the carpet-area figure with the Builder and against the RERA-registered sanctioned plans, as legal entitlement under RERA is based on Carpet Area.

9. Property.new AI Assistant

Property.new makes available an AI Assistant on the homepage, the buyer journey pages, and selected project detail pages. The AI Assistant is an automated assistant that answers factual questions about projects listed on Property.new — for example, configuration, amenities, RERA registration status, location, and price range.

The AI Assistant is non-personalised. It answers from Property.new's structured listing data only. The AI Assistant does not:

• Quote interest rates, EMI amounts, or any other lending product terms;
• Issue pre-approvals or loan eligibility statements;
• Make investment recommendations, price predictions, or rate-of-return projections;
• Provide legal, tax, or financial advice;
• Discuss properties not listed on Property.new.

Where you ask a question outside the AI Assistant's scope, the assistant will tell you it cannot help with that and route you to our customer support team. Complex queries are escalated to a human team member.

AI Assistant responses are generated by a third-party large language model provider engaged by Cladbe under a commercial API arrangement. The current provider does not retain or train on Property.new queries beyond what is required to deliver the API response, under the contractual data-protection terms in place. The identity of the current LLM provider is recorded in Cladbe's Sub-Processor Register, available on written request to grievance@property.new. Information you provide to the AI Assistant should not include sensitive personal data.

10. Mortgage Buyability Calculator

Property.new makes available a Mortgage Buyability Calculator ("Buyability Widget") on selected project pages and at the EOI flow. The Buyability Widget helps you assess affordability and provides indicative pre-approval information based on details you choose to share.

The Buyability Widget operates strictly within the scope of a Direct Selling Agent (DSA) arrangement under the Reserve Bank of India's Digital Lending Directions, 2025. Cladbe's role is limited to (a) capturing your basic eligibility information; (b) running an indicative pre-approval check with one or more partner lenders; and (c) routing you to the partner lender's own application interface for the formal loan application.

Where you proceed with a partner lender through the Buyability Widget, Cladbe receives a DSA commission from the partner lender — this commission is paid by the lender, not by you. The existence of this commission does not affect the terms you receive from the lender or the partner-lender shortlist shown to you (which is based on product fit and eligibility, not commission paid to Cladbe).

Any fees charged by the partner lender in connection with your loan — including login, processing, administrative, and valuation fees — are paid directly to the lender, are governed by the lender's own terms, and are typically non-refundable. Cladbe does not collect or refund lender fees. For how lender fees are treated on refund, see Section 5.3 of the Property.new Buyer Refund & Cancellation Policy.

11. NRI, OCI, and PIO Buyers

Non-Resident Indians ("NRIs"), Overseas Citizens of India ("OCIs"), and Persons of Indian Origin ("PIOs") using Property.new for property purchase in India represent and warrant that:

• They comply with all applicable provisions of the Foreign Exchange Management Act, 1999 ("FEMA") and the rules and regulations made thereunder;
• All payments toward the property — including Token Money, booking amount, and instalments — shall be routed exclusively through FEMA-compliant banking channels (NRO, NRE, or FCNR accounts, as applicable, or inward remittance through normal banking channels);
• They are not citizens of, or entities incorporated in, any country prohibited from acquiring immovable property in India under the FEMA non-resident property acquisition rules;
• They shall obtain all necessary RBI approvals, where required, or comply with general/automatic route permissions, before initiating any transaction;
• They shall ensure that the source of funds is lawful and traceable, and they shall provide source-of-funds documentation to the Builder and any applicable authority where required.

Cladbe is not responsible for verifying FEMA compliance and shall not be liable for blocked remittances, regulatory penalties, transaction failures, repatriation restrictions, or tax exposure arising from any NRI / OCI / PIO buyer's non-compliance with FEMA or any related regulation.

12. Cookies and Marketing Communications

12.1 Cookies

Property.new uses cookies and similar technologies on its website and mobile applications. Cookies are categorised into Strictly Necessary, Performance / Analytics, Functionality / Preferences, and Targeting / Advertising. Strictly Necessary cookies are deployed without your consent because the Service cannot function without them. All other categories are deployed only with your affirmative consent via the cookie banner shown at first visit. You can change your cookie preferences at any time using the "Cookie Preferences" link in the footer of every page. Full detail is in the Property.new Buyer Cookie Notice.

12.2 Transactional Communications

Once you create an account, Cladbe will send you transactional communications relating to your use of the Service — OTP messages, EOI confirmations, Token Money receipts, refund updates, grievance acknowledgements, statutory notices, and similar. These communications are sent on the basis of legitimate use under Section 7 of the Digital Personal Data Protection Act, 2023, and are not subject to marketing-consent opt-out.

12.3 Marketing Communications

Cladbe sends marketing communications about projects, new launches, Flash Sale notifications, price-drop alerts, and other promotional content via email, SMS, push notification, and WhatsApp. During account creation on Property.new, you are presented with a prominently displayed marketing communications preference, defaulted to ON. By completing account creation without disabling this preference, you provide affirmative consent to receive marketing communications from Cladbe. Your consent is recorded with timestamp, source, and version of these Buyer Terms in effect at the time of capture, and you may review your current consent state at any time in your account settings.

You may withdraw your marketing consent at any time, with effect from withdrawal, by any of the following means:

• Toggling the marketing communications preference in your account settings to OFF;
• Clicking "unsubscribe" in any marketing email;
• Replying "STOP" to any marketing SMS;
• Writing to grievance@property.new.

Withdrawal of marketing consent does not affect transactional communications (OTPs, EOI confirmations, receipts, refund updates, grievance acknowledgements, statutory notices), which are sent on the legitimate-use basis under Section 7(a) of the Digital Personal Data Protection Act, 2023, and continue for the duration of your account. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal. All commercial communications from Cladbe are sent via DLT-registered headers and content templates in compliance with the Telecom Commercial Communications Customer Preference Regulations, 2018.

13. Refund and Cancellation

Refund and cancellation rights on Property.new are governed by the Property.new Buyer Refund & Cancellation Policy, available at property.new/refund and incorporated into these Buyer Terms by reference. The Buyer Refund & Cancellation Policy covers EOI Token Money refunds (including in the event the Builder declines your EOI), cancellation after the cooling-off period (where applicable), buyer default scenarios, refund processing timelines, Convenience Fee non-refundability, and your statutory rights under Section 18 of RERA where applicable.

Please read the Property.new Buyer Refund & Cancellation Policy before paying any Token Money. In short:

• Token Money is refundable where the Builder declines your EOI, subject to the project-specific terms displayed at the time of payment;
• The Convenience Fee is non-refundable in all circumstances;
• Any cooling-off period applicable to your booking is determined by the Builder-Buyer Agreement — there is no Cladbe-imposed cooling-off period at the platform level;
• Your statutory rights under Section 18 of RERA — including the right to refund with interest in the event of project delay — are enforceable directly against the Builder per the applicable State RERA Rules, and are not waived or limited by these Buyer Terms or the Buyer Refund & Cancellation Policy.

14. Intellectual Property

All intellectual property in Property.new — including the trademarks "Property.new" and "Cladbe", the look and feel of the Service, the underlying software, algorithms, data models, and aggregated insights — is owned by Cladbe or its licensors. Your use of the Service does not grant you any ownership, licence, or other right in any of these intellectual property assets, beyond the limited right to use the Service as set out in Section 7.

Listings displayed on Property.new contain content that is owned by the respective Builder (project photographs, brochures, renders, marketing copy) or sourced from public regulatory disclosures (RERA registration details). You may not copy, redistribute, retransmit, or commercially exploit any such third-party content beyond your personal, non-commercial evaluation of a specific real estate transaction.

15. Disclaimers and Limitation of Liability

15.1 AS IS Service

Property.new is provided on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by applicable law, Cladbe disclaims all express, implied, and statutory warranties, including warranties of merchantability, fitness for a particular purpose, accuracy, completeness, currency, non-infringement, and uninterrupted availability.

15.2 No Endorsement

The display of any project, Builder, Channel Partner, or third party on Property.new does not constitute an endorsement, verification, or recommendation by Cladbe of that project, Builder, Channel Partner, or third party. You are solely responsible for your decision to engage with any Builder or to transact in any project.

15.3 Limitation of Liability

To the fullest extent permitted by applicable law, the total aggregate liability of Cladbe to you, arising out of or in connection with your use of Property.new, shall not exceed the lesser of (a) the total Convenience Fees actually received by Cladbe from you in the three (3) months immediately preceding the event giving rise to the claim, or (b) Indian Rupees Ten Thousand (₹10,000). For buyers who have paid no Convenience Fee to Cladbe, Cladbe's total aggregate liability shall be nil. The limitations in this Section 15.3 do not apply to (i) Cladbe's liability for fraud, gross negligence, or wilful misconduct, (ii) death or personal injury caused by negligence, or (iii) any liability that cannot be excluded or limited under applicable Indian law.

15.4 No Indirect Damages

In no event shall Cladbe be liable for any indirect, consequential, incidental, punitive, exemplary, or special damages, including lost profits, lost business opportunities, lost data, lost goodwill, or diminution in property value, even if Cladbe has been advised of the possibility of such damages.

15.5 Builder Disputes

Any dispute relating to the underlying real estate transaction — including allotment, pricing, possession, construction quality, amenities, or delivery delay — is between you and the Builder. Cladbe is not a party to such disputes. Where you have a grievance against the Builder, you should pursue it directly with the Builder, through the applicable State RERA Authority, through the Consumer Protection Act forums, or as advised by your legal counsel. Cladbe's grievance redressal process (Section 16) addresses grievances about Cladbe's own service, not Builder disputes.

16. Grievance Redressal

Cladbe has designated a Grievance Officer to address your concerns about the Service. Where you have a grievance — about a listing, your account, a transaction, our handling of your personal data, or any other aspect of Property.new — you may write to us as follows:

For privacy-related grievances specifically (DPDP Act rights, data access, correction, erasure), you may write to grievance@property.new with the subject line beginning "Privacy:" for prioritised handling. For data protection grievances unresolved by Cladbe, you may escalate to the Data Protection Board of India once it becomes operationally functional.

For property-transaction disputes between you and a Builder, the appropriate forums are the State RERA Authority of the relevant state, the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, or civil courts of appropriate jurisdiction — not Cladbe's grievance channel.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Buyer Terms are governed by, and shall be construed in accordance with, the laws of the Republic of India. The applicable State RERA, the Consumer Protection Act, 2019, the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other applicable Indian laws shall apply to your use of the Service.

17.2 Geographic Scope

The Service is currently offered to users located in India and to NRIs, OCIs, and PIOs accessing the Service in compliance with FEMA. Cladbe may extend the Service to other jurisdictions in the future through region-specific addenda or country-specific terms presented at the time of onboarding. Users accessing the Service from outside the supported jurisdictions do so on their own initiative and at their own risk, including responsibility for compliance with local law.

17.3 Tiered Dispute Resolution

Any dispute arising out of or in connection with these Buyer Terms or your use of the Service shall be resolved as follows: (a) initial good-faith negotiation between you and Cladbe through the grievance channel in Section 16, with acknowledgement within 72 hours and best-efforts resolution within 30 days; (b) if not resolved through the grievance channel, escalation by either party to mediation conducted under the rules of an appropriate Indian mediation institution; (c) where mediation does not resolve the dispute within 60 days of commencement, the dispute may be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, provided that the buyer expressly consents in writing to such arbitration at the time of the reference. Arbitration is not mandatory for buyers, and the seat of arbitration (where the buyer consents) shall be New Delhi with English as the language.

This Section 17.3 does not, and is not intended to, override the right of any buyer who qualifies as a "consumer" under the Consumer Protection Act, 2019 to invoke the jurisdiction of the District, State, or National Consumer Disputes Redressal Commission. The choice of dispute-resolution forum lies exclusively with the buyer where the buyer qualifies as a consumer under the Consumer Protection Act, 2019.

17.4 Statutory Forums

Nothing in Section 17.3 shall prevent you from pursuing your statutory rights through the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, the State RERA Authority, the Data Protection Board of India, or any other statutory forum vested with jurisdiction over the matter. The arbitration clause in Section 17.3 applies to non-statutory contractual disputes only.

18. Changes to These Buyer Terms

Cladbe may from time to time update or revise these Buyer Terms to reflect changes in the Service, applicable law, or our operations. Where we make material changes, we will notify you through (a) a prominent notice on Property.new, (b) an in-app or email notification to your registered contact details, or (c) a renewed-consent prompt where applicable. The updated Buyer Terms will state a new "Effective Date" and will apply to your use of the Service from that date.

Your continued use of the Service after the Effective Date of any updated Buyer Terms constitutes your acknowledgement of the update. Where required by applicable law, we will seek your renewed consent to material changes before applying them to your account.

19. Relationship to Master Policies

These Buyer Terms are a buyer-focused summary of the obligations that apply to your use of Property.new. The full legal framework governing your relationship with Cladbe is set out in four master policies, available at the URLs below:

The Master Policies apply to your use of Property.new in full. In the event of any inconsistency between these Buyer Terms and the Master Policies, the Master Policies shall prevail, except where these Buyer Terms expressly grant you a right or protection that the Master Policies do not. The Property.new-specific Buyer Privacy Notice, Buyer Cookie Notice, and Buyer Refund & Cancellation Policy provide buyer-focused detail on the Master Policies in their respective subject areas.

20. Related-Party Disclosure

Cladbe Platforms LLP and Amiltus Builders Pvt Ltd (CIN U70200UP2016PTC086686) are entities under common control. Amiltus Builders is a real estate developer. Where Amiltus Builders lists projects on Property.new, those listings appear in the same manner as any other Builder's listings. This Section is published in the interest of transparency.

Where you encounter an Amiltus Builders project on Property.new, the same algorithmic ranking, search, matching, and lead-distribution engines apply as for any other Builder. You receive the same Buyer rights, data protection, and grievance redressal in connection with an Amiltus listing as in connection with any other Builder. Cladbe does not give Amiltus listings preferential placement, pricing, or visibility.